Outstanding Experience with Pool Crafts
We had the pleasure of working with Pool Crafts for the installation of our pool at the beginning of August, and I cannot speak highly enough of the experience. Referred to us by our real estate agent, we were initially unfamiliar with the company. However, after meeting Connor, the owner, my husband and I were immediately impressed by his professionalism and entrepreneurial drive, which far exceeded our expectations.
In a post-pandemic world where customer service and craftsmanship have unfortunately declined in many industries, Pool Crafts was a breath of fresh air. We've encountered numerous service providers who seem overwhelmed, unresponsive, and unwilling to go the extra mile. In contrast, Connor and his team at Pool Crafts were the epitome of excellence. From the very start, Connor impressed us with his exceptional communication skills, respect for our needs, and genuine ability to listen.
Despite being a young company, Pool Crafts demonstrates a level of professionalism and expertise that is rarely seen nowadays. Many businesses have struggled to maintain standards, but Connor's leadership is evident in the incredible team he has assembled—each member was respectful, skilled, and dedicated to delivering top-quality work. Even during a busy summer, Connor always made time to sit with us, address any concerns, and discuss ideas as they arose.
If there was something we didn’t like, Connor’s openness, flexibility, and willingness to adapt to our preferences made us feel like our vision was his priority. It's rare to find a company so committed to both client satisfaction and the quality of their work, especially in the current climate. We are absolutely thrilled with our new pool and the entire process from start to finish. If you’re considering a pool installation, I highly recommend Pool Crafts. Connor and his team will not disappoint!
Natalie and Adrian